FAQs
-
When adding a Personalised Order to your cart, you’ll collaborate on your design by sharing the lyrics that mean the most — with the option to be personally addressed or include a special message, such as “Happy Birthday” or “Congratulations.”
Once confirmed, the musician handwrites and signs your one-of-a-kind piece before it’s collected, framed, and shipped ready to hang.
-
All personalised artwork that is ordered and priced at $149 is hand-drawn and one of a kind.
Also, some designs that are labelled as one-of-a-kind and priced at either $49 (A5) or $129 and hand drawn.
Artwork that’s priced at $99 is originally hand drawn by the musician and reprinted limitedly. -
Each piece begins with the musician’s handwritten lyrics and original design. It’s then professionally recreated, framed, and shipped ready to hang.
-
Generally speaking, once the order has been placed it will be sent to you within two weeks.
However, the timeframe is very much dependent on the schedule of the artist and can be delayed if they’re on tour or in a recording studio.
-
All frames are made locally in Naarm (Melbourne) from supplier. Each piece features a matte black finish with glass fronting, board backing, and arrives ready to hang.
Product & Design
-
If there is any damage on a domestic order, a brand new frame will be provided and shipped free of charge.
However, on international orders, a refund will need to be claimed through Australia Post - who offer $100 free insurance on all orders. I will assist with the process and once a refund has been provided, a new frame will be sent. -
Domestically, we charged $18.95 - this used to be the amount charged by Australia Post until they recently increased the amount - we haven’t.Also, we ship internationally for a flat rate of $75 AUD.
-
Yes — we ship worldwide for $75 AUD with secure packaging designed to protect each frame in transit.
$75 is quite steep - but it’s the exact amount charged by Australia Post.